See below for our most frequently asked questions.
Buy More Save More - Holiday Blowout Sale!
What is Buy More Save More?
We are currently running a special which offers quantity discounts. Simply put, if you purchase more, you save more. This is a site wide offer, meaning you can mix and match any products on our store and you'll receive the discount. For example, you can purchase 1 x Verona Cashmere Designer Scarf and 1 x Toulon Fringed Designer Scarf, and you'll receive 10% OFF your entire order. Purchase 3 products, and you receive 15% OFF your entire order, etc. The sales chart can be seen below:
How do I place and order?
If your item comes in different colors/variants, please choose the appropriate variation, as well as quantity, before clicking "Add to Cart". From there, you will be directed to the Cart page where you can review your order and proceed to checkout.
What if I need help placing an order?
Please email us at firstname.lastname@example.org with your questions/concerns and one of our awesome colleagues will get back to you within 24 hours.
I need to change my order, how can I do this?
If you would like to make any changes, please let us know ASAP after ordering. Once your order has been processed, we cannot make any changes to the order.
Do you have any promotion codes?
We regularly send promotion codes, discounts, and other offers to subscribers of our newsletter. See our home page to subscribe today.
If I enter my email address will you sell my information?
We 100% do not (nor will we ever) sell our customers information of any type. Emails are strictly for follow-up, and to send our valued customers newsletters of our promotions and coupons for discounts.
How does shipping work?
Drapberry ships goods worldwide and you can enjoy insured shipping on every order.
How much does shipping cost?
Our current special offers Free Shipping worldwide. This offer will last until November 30th.
What are your shipping times for the USA and UK.
Please allow 3-7 Business Days for order processing and shipping time due to high demand.
What are your shipping times for the Rest of the World?
Please allow 7-17 Business Days for order processing/shipping due to high demand.
How am I covered with shipping?
We offer the best buyer protection and customer satisfaction. Our shipping service is insured so if you have any problems, please contact us at email@example.com.
How do I track my order?
We will send you the respective tracking number once your order has been shipped. You can track your order on our website (Order Tracking tab on the main header).
Is Drapberry a safe website to order from?
Absolutely, we don’t keep any of your credit card information. It’s all processed either by PayPal or by our reputable third-party credit card processor, Stripe, who handles billions of dollars every year (your choice). Drapberry uses the latest generation industry SSL encryptions to protect all of your details.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, JCP, Diners Club, Amazon payments, Venmo, and PayPal.
What currencies do you accept?
We accept the following payments: U.S. Dollar, British Pound, Euro, Canadian Dollar, and Australian Dollar. We will introduce new currencies to our store in the coming weeks. You are able to adjust the currency in real time while shopping (top right-hand corner).
Returns and Exchanges
What is your return policy?
We offer a 30 day (from the date you receive the product) return policy. Please refer to the Refund Policy page for more info. To be eligible for a return, your item must be in the same condition that you received it, and in the original packaging.
When will I receive my refund?
We will process returns within 24-48 hours of receipt of the product and will notify you once complete.
What is your exchange policy?
If you need to exchange your item for a different type/color, send us an email at firstname.lastname@example.org and we can provide more information.
STILL HAVE ANY QUESTIONS?